Effective Date: 16 Feb 2026
Elex Lift, operating under Terzian Lifts Assembling LLC (“Elex Lift,” “we,” “our,” or “us”), is committed to protecting your personal data and ensuring transparency regarding how we collect, use, process, and share your information.
This Privacy Policy explains how we handle personal data in accordance with applicable laws of the United Arab Emirates, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.
We may collect and process the following categories of personal data:
Full name
Phone number
Email address
Company name (if applicable)
Property or project location
Project specifications and requirements
Any additional information voluntarily provided
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent
Cookies and tracking data
Interaction with advertisements
We use your personal data for the following purposes:
Providing quotations and technical consultations
Scheduling site visits, installations, and maintenance
Customer communication and support
Processing orders and contracts
Internal administrative record-keeping
Improving our website and services
Sending marketing and promotional communications (with consent)
Delivering personalized advertisements and remarketing campaigns
We process your data only where we have a lawful basis to do so, including consent, contractual necessity, or legitimate business interest.
With your consent, we may use your information for:
Service updates
Maintenance reminders
Promotional offers
New product announcements
You may withdraw consent at any time by contacting us or using available unsubscribe options.
To promote our services, we use advertising platforms including:
Google Ads
Meta Platforms (including Facebook and Instagram)
We may share limited customer data (such as email address or phone number) with these platforms for the purpose of:
Customer Match advertising
Custom Audiences
Remarketing campaigns
Conversion tracking
Measuring advertising effectiveness
This data is securely transmitted and used solely to match users to platform accounts for advertising purposes in accordance with platform policies.
We do not sell or rent personal data to advertisers, data brokers, or unrelated third parties.
Our website may use cookies, pixels, and similar tracking technologies to:
Analyze website performance
Improve user experience
Deliver relevant advertisements
Measure campaign effectiveness
These may include tools such as Google Ads tracking pixels and Meta Pixel.
You can control cookie preferences through your browser settings.
We may share your data only with:
Authorized Elex Lift and Terzian Lifts technicians
Approved installation or maintenance partners
Professional advisors (legal, accounting, technical)
Advertising and analytics platforms (as described above)
Government or regulatory authorities when legally required
All third parties are required to protect your information.
We retain personal data only for as long as necessary to:
Fulfill contractual obligations
Meet legal and regulatory requirements
Maintain business records
Conduct marketing activities (until consent is withdrawn)
When no longer required, data is securely deleted or anonymized.
We implement appropriate technical and organizational security measures to protect your data against:
Unauthorized access
Loss or misuse
Disclosure or alteration
Access to personal data is restricted to authorized personnel only.
Under applicable UAE law, you may request:
Access to your personal data
Correction of inaccurate information
Deletion of your data (where legally permissible)
Restriction of processing
Withdrawal of marketing consent
Requests may be submitted through our official contact channels.
Some of our service providers and advertising platforms may process data outside the UAE. Where this occurs, we ensure appropriate safeguards are implemented in accordance with applicable laws.
We may update this Privacy Policy periodically. The latest version will always be available on our website.
For privacy-related inquiries, please contact:
Elex Lifts | Terzian Lifts Assembling LLC
📧 info@elexlift.com | 📧 info@terzianlifts.com
📞 04 294 8335